Terms of Service
1. Acceptance of terms
By submitting a quote, placing an order, uploading artwork, or otherwise using the services of Diyar Print Lab (“Diyar,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Quotes and orders
All quotes are non-binding estimates until confirmed in writing by Diyar Print Lab. Final pricing depends on artwork, quantity, materials, finishing, turnaround, and any change requests received after the initial quote. A confirmed order requires customer authorization to print the supplied final artwork or approval of the requested proof, and receipt of any required deposit.
Production estimates vary by product. The selected product page and confirmed order state the applicable day unit and when the estimate begins. Required artwork checks, proof revisions, and payment conditions can affect the ready date; shipping transit is separate. Same-day or rush turnaround is offered subject to capacity and at an additional fee disclosed prior to production.
3. Artwork and intellectual property
By submitting artwork, text, logos, images, or any other materials to Diyar, you confirm that you own the rights to those materials, or have explicit permission from the rights holder to reproduce them on printed products. You retain ownership of your original artwork; Diyar receives a limited license to reproduce that artwork solely for the purpose of fulfilling your order.
Diyar will not knowingly reproduce trademarked, copyrighted, or otherwise protected material without proof of authorization. We reserve the right to refuse any order that we reasonably believe infringes on third-party rights or that contains hateful, illegal, or unsafe content.
4. File checking and proof approval
Every uploaded file gets a free technical check for print readiness. This is not a customer proof or a spelling, content, or design review. If you choose “Final artwork — print as supplied,” we print your supplied artwork after the technical check, without design changes or a separate proof approval. If you choose “Review or changes before print,” we check the file, contact you about requested changes, and send a free digital proof; production starts only after your written proof approval. You are responsible for checking spelling, colors, layout, sizes, and quantities in the final artwork you submit or the proof you approve. Diyar is not liable for errors present in that approved artwork.
5. Color reproduction
Printed colors may vary slightly from on-screen previews, and some variation between print runs is normal for digital, offset, screen, DTG, and DTF processes. Diyar does its best to match a customer’s brand colors using CMYK, Pantone bridge values, or sample swatches provided in advance, but exact color matches cannot be guaranteed without a contracted color management proof.
6. Cancellations and changes
For orders that include a proof, an order may be cancelled or modified at no charge until proof approval. After proof approval, cancellations are subject to a fee that reflects work already performed, materials consumed, and machine time scheduled. For print-as-supplied orders, no proof approval is scheduled; contact us immediately to request a change or cancellation. Once production has started, an order cannot be cancelled.
7. Refunds
Custom-printed work is non-refundable once production begins, except in the case of a verified production defect compared against the approved proof, or the submitted final artwork for print-as-supplied orders. In such cases, Diyar may, at its sole discretion, issue a reprint, partial credit, or refund. See our Refund Policy for full details.
8. Delivery, pickup, and shipping
Diyar offers free local pickup at our Beaverton studio, courier delivery in the Portland metro area, and shipping nationwide via third-party carriers. Posted lead times are estimates, not guarantees. Diyar is not responsible for delays caused by shipping carriers, weather, or other circumstances outside our reasonable control.
9. Customer-supplied products
When customers supply their own garments, materials, or substrates for printing, Diyar prints on them at the customer’s risk. We are not responsible for replacement value of customer-supplied items damaged during normal print processes, although we will always take reasonable care.
10. Limitation of liability
To the maximum extent allowed by law, Diyar Print Lab’s total liability for any claim arising out of or related to an order is limited to the amount paid for that order. Diyar is not liable for indirect, incidental, special, consequential, or punitive damages.
11. Privacy
How we collect, store, and use customer information is described in our Privacy Policy, which is incorporated into these Terms by reference.
12. Changes to these terms
Diyar may update these Terms of Service from time to time. The version posted at /terms/ is the current version and applies to all orders placed after its posting date.
13. Contact
For questions about these Terms, please reach out by email at info@diyarprintlab.com or by phone at 503-707-5541. Studio hours are 8 AM – 8 PM PT, every day.