Reprint policy

When we reprint at no charge

• Wrong cut, trim, or finishing applied.
• Color that does not match the approved proof, when provided, or agreed color specification.
• Defective stock or smudged ink.
• We missed the agreed turnaround date.

When reprints are at customer cost

• An error present in the final artwork you submitted for printing as supplied, or visible in the proof you approved.
• For orders with a proof, late proof approval that pushed past the production window.
• Color expectations from an uncalibrated screen (see the About color page).

How to file a request

Email us within 7 days of delivery with your order number and clear photos of the defect. We respond within 2 business days. Resolutions: full reprint, partial credit, or store credit.